Better overall performance than any other vacuum

Free shipping

On acceptance of your order, delivery is expected within 3-7 business days in the continental United States, plus processing time. Please note that there are a small number of zip codes where we will not be able to deliver to within this time frame.

If no one is home when UPS or FedEx delivers your order, they will generally leave a card with further instructions.

30 Day Money Back Guarantee

We are confident you'll be thrilled with your Re-engineered Dyson Ball Multi Floor or Dyson Cinetic machine and back it up with a full 30-day money-back guarantee. However, if you are dissatisfied for any reason, please contact us prior to returning your merchandise. We Please note that all products purchased from Dyson Direct must be returned within 30 days of purchase for a full refund. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Customer Service Helpline
If you have questions please contact us. You can email or call:
- questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less
- 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8am – 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise.

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
2. Package the item(s) to be returned in the original Dyson packaging.
3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

5 Year Parts & Labor Warranty

All Dyson upright and canister vacuums are covered for 5 year warranty, including parts and labor. And after the warranty ends, we'll still be here; we provide Dyson technology owners with a lifetime of support.

US-Based Customer Support

Dyson experts are available online and through our helpline. Our digital support team responds to email 24 hours a day, 7 days a week. Please email us at BuyDyson@dyson.com

Our US based Customer Service Helpline 1-800-221-4350 is available during the following times (CST):

Monday - Friday: 8am - 8pm
Saturday: 9am - 6pm
Closed on Sunday

Dyson Ball 360 View